Delivery
The available shipping methods are as follows:
1) Home Delivery (IMPORTANT)
NATIONAL AND INTERNATIONAL SHIPPING
NATIONAL
Spain (Peninsula): 7€
Shipping: 1 – 2 days if the product is in stock, 7 to 10 business days for out-of-stock products.
Spain (Canary Islands, Ceuta, Melilla and Balearic Islands): 12 €
Shipping: 3 – 4 days
INTERNATIONAL
Portugal: 15 €
Shipping: aproximately 7 business days
Portugal (Azores and Madeira): 21 €
Shipping: approx. 20 days.
Switzerland and Monaco: 16 €
Shipping: aproximately10 – 12 business days
Andorra: 11 €
Shipping: aproximately 7-10 business days
EU Countries Zone 1: 15 €
Shipping: aproximately 10-15 business days
Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, United Kingdom and Vatican City State.
EU Countries Zone 2: 18 €
Shipping: aproximately 10-15 business days
Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Malta, Norway, Poland, Romania, Slovakia, Slovenia and Sweden.
Rest of non-Europe: 21 €
Shipping: aproximately 10-15 business days
Gibraltar, Liechtenstein, Russia, Ukraine, Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Faroe Islands, Kazakhstan, Kyrgyzstan, Macedonia, The Former Yugoslav Republic of Moldova, Republic of Tajikistan, Turkmenistan, Uzbekistan, Morocco, Turkey, Serbia, Montenegro.
United States, Mexico and Canada: 21 €
Shipping: aproximately 20 business days
Asia and Oceania: 24 €
Shipping: aproximately 20 business days
China, Hong Kong and Asia Pacific: Australia, China, Hong Kong, Bangladesh, Guam, Malaysia, Singapore, Sri Lanka, Brunei Darussalam, Cambodia, India, Indonesia, Cook Islands, Solomon Islands, Japan, Myanmar, Nauru, Niue, New Caledonia, New Zealand, Thailand, Taiwan, Viet Nam, Philippines.
South America: 29 €
Shipping: aproximately 20 business days
Peru, Argentina, Bolivia, Brazil, Chile, Cuba, Colombia, Anguilla, Aruba, Bahamas, Barbados, Belize, Costa Rica, Dominica, Ecuador, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras,
Cayman Islands, Virgin Islands (U.S.), Virgin Islands (British), Jamaica, Martinique, Montserrat, Nicaragua,
Panama, Paraguay, Puerto Rico, Dominican Republic, Trinidad and Tobago, Turks and Caicos Islands
Uruguay, Venezuela, Bermuda, Suriname, Netherlands Antilles.
**Rest of the world: Consult.
2) Shipping Method
For Spain, all our shipments will be by courier and/or certified mail depending on the amount
Other non-peninsular shipments will be made via certified mail. The customer will be notified of the package tracking number for follow-up. Delivery time for in-stock products will be 3 or 5 business days. If not available, the approximate time will be 10 business days, and the customer will be notified via email or phone.
If the requested product is in manufacturing, we would communicate the approximate delivery time, with the option for the customer to cancel their order if delivery times are exceeded, and automatically refund their purchase.
Delivery times are estimates only and may be affected by customs inspections, customs clearance, procedures, transportation delays or other circumstances beyond our control. Any import duties, taxes, customs fees, customs clearance costs or delays caused by customs authorities in the destination country shall be the sole responsibility of the customer.
3) In-Store Pickup
We offer the in-store pickup option for customers who place their order through the Web and wish to pick it up at Calle Corredera nº36 in Jerez de la Frontera (Cádiz) postal code 11402.
**To pick up your shipment in store
You need to bring your ID document, driver’s license or passport. If someone else picks it up on your behalf, they must bring a photocopy of your ID document, driver’s license or passport along with an authorization made by you (including your name, your ID, your signature, and the name or ID of the person you authorize to pick up your shipment).
SPECIAL CONDITIONS:
Any incorrect or incomplete shipping address provided by the customer that results in a return and incurs costs, said costs will be borne by the customer, as the company is not responsible for such return.
When a product is returned, shipping costs will be borne by the customer, and a fixed amount of 7 € will be deducted from the refund amount for management costs.